These terms are in force. They were written by Caredly and have not yet been reviewed by a solicitor; if a review changes anything that matters, we'll tell you.

Terms of Service

Last updated: 10 October 2026

These terms are the agreement between you and Caredly when you use our platform. Plain English summary up front: Caredly is a platform that connects care workers and care employers and organises compliance information — we are not a recruitment agency, we don't carry out checks, and hiring decisions and statutory responsibilities stay with employers.

1. What Caredly is (and isn't)

Caredly provides software: profile-building, matching, applications, messaging, and the secure storage and presentation of compliance information. Caredly is not an employment agency or employment business; we do not select, supply, propose, or employ workers, we do not verify the information users provide, and we are not a party to any employment relationship formed between users.

2. Your account

You must be at least 18, provide accurate information, and keep your login credentials secure. One account per person or organisation. You are responsible for activity on your account.

3. Care workers

• Everything in your compliance profile must be true, complete, and yours. Care roles involve vulnerable people; providing false compliance information is a serious matter and grounds for immediate removal from the platform, and may be reported where safeguarding requires it.
• You control who sees your care passport. Consent is asked per application and revocable at any time.
• You must have permission to share the referee contact details you provide.

4. Employers

• You remain solely and legally responsible for your recruitment obligations — including identity, right-to-work, reference, DBS, and all other checks required by CQC Regulation 19 / Schedule 3, the Children's Homes (England) Regulations 2015 Schedule 2, or any other applicable requirement. Caredly stores and presents information; it does not perform, replace, or warrant any check.
• Compliance pack information is shared with you for one purpose: assessing that applicant for your role, and — once hired — maintaining their staff file. You must not copy, screenshot, download, or share it beyond that purpose, and your access ends if the applicant revokes it.
• Data protection roles. For the compliance profile a care worker builds and chooses to share with you, Caredly is the controller and you receive it as a separate controller for your recruitment and staff-file purposes. For the records your organisation creates on Caredly — checks recorded, verbal verifications and written references received, sign-offs, training records, the interview and decision record, the employment record and supervision notes, files you upload, the records you keep for staff who have no Caredly account, and the access log about your staff — your organisation is the controller and Caredly is your processor. Caredly processes those records only on your instructions, keeps them confidential and secure, uses only the sub-processors listed in our Privacy notice, helps you respond to individuals' rights requests, tells you without undue delay of any personal-data breach affecting them, deletes or returns them at the end of our relationship (subject to any legal duty to retain), and will make available the information needed to show compliance. Those records are your statutory records: keep them accurate, and be prepared to provide copies to the individual on request. A signed Data Processing Agreement setting this out in full is available on request and forms part of these terms for organisations that sign it.
• Your organisation details and registration identifiers must be accurate. The "verified" badge reflects a check against the public register at a point in time; it is not an endorsement.
• If you stop using Caredly, your staff-file records are handled as set out in your Data Processing Agreement (export or retention).

5. Acceptable use

No false accounts or impersonation, no harassment or discriminatory conduct, no scraping or attempting to access data that isn't yours, no using the platform for anything unlawful. We may remove content or suspend accounts that break these rules.

6. Messages and content

You're responsible for what you write on Caredly. Messages stay on the platform and are visible to the other participant; keep personal contact details private until you choose to share them.

7. The service during the pilot

Caredly is in an early-access phase. The service is provided "as is": features may change, and occasional interruptions are possible. We'll treat your data with the care described in our Privacy notice regardless.

8. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that can't be limited by law. Otherwise:

• If you're an employer, our total liability under these terms in any 12-month period is limited to the greater of the fees you paid us in that period and £1,000, and we're not liable for indirect or consequential loss, loss of profit or loss of business.
• If you're a care worker, we're not liable for losses that weren't foreseeable when you started using Caredly, that we couldn't reasonably have prevented, or that arise from information another user gave you.
• We're not liable for hiring outcomes or for the accuracy of information other users provide — employers remain responsible for carrying out their own statutory checks.

9. Ending things

You can delete your account at any time from your dashboard — it takes effect immediately and permanently for your own data. Where an employer has recorded checks or hired you, their staff-file records about you are retained by them as described in our Privacy notice. An organisation's owner closes its account from the Account page, after downloading a copy of its staff files, which it must keep: the account closes seven days later, and until then the owner or an admin can keep it. We may suspend or close accounts that breach these terms, with notice where reasonable.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer living in Scotland or Northern Ireland you may also bring proceedings in your local courts.

11. Contact

Caredly Ltd, a company registered in England and Wales, number 17405103, registered office 1 Main Street, Grimston, Melton Mowbray, LE14 3BZ; ICO registration ZC226705. Email hello@caredly.org or write to the registered office above.